BYOD FAQs

• Q: What is BYOD? +-
  A:

  BYOD stands for Bring Your Own Device. This means that students bring a personally owned electronic device to school to enhance their learning. Software is provided by the school and students access the internet via WIFI and printing.

• Q: At what year level does BYOD commence? +-
  A:

  From 2018, all students from Year 6 are required to bring a device to assist in their learning.

• Q: What does the school provide? +-
  A:

  The school provides a subscription to Microsoft Office 365, as the core productivity suite as well as the Adobe Creative Cloud products upon request. We provide filtered, high speed internet access and students have access to printing via our follow-you managed print service.

  The school provides troubleshooting, fault diagnosis and assist with warranty claims and repairs, if devices are purchased through our purchasing partners ASI Solutions.

  We do not repair devices.

• Q: Will teachers be responsible for troubleshooting and fixing students' devices? +-
  A:

  No. Teachers may provide very basic troubleshooting advice, but the eServices Helpdesk is responsible for troubleshooting. 

• Q: Will the internet be filtered when the device is at school? +-
  A:

  Yes. As long as the device is connected to the student school network. 

  Parents should check their online networks at home to ensure they are filtered and consider how they will monitor usage at home.

• Q: Will the device be covered by the school if it gets lost or damaged? +-
  A:

  No. Parents should check their home and contents insurance policies and take out insurance for damage, loss or theft, or Accidental Damage Protection (ADP) at point of purchase with ASI Solutions.

• Q: Will students be able to recharge devices during the school day? +-
  A:

  Students should not have the expectation that they will be able to charge devices at school.

  Many school buildings do not have the capacity to handle additional electrical demands for charging personally owned devices.

  As part of personal organisation students need to prepare their devices at home for learning at school, as they would prepare their books and other tools for learning.

• Q: Who is responsible for the device at school? +-
  A:

  Students are responsible for their device at all times.

  Devices should not be left in lockers at school overnight. No responsibility is taken by the school for loss or damage to devices owned by students.

• Q: What will happen if the device is used inappropriately? +-
  A:

  The consequences of any breaches of the Responsible use of ICT Policy will be determined by the relevant Head of School, in accordance with the school’s behavior support policies.

• Q: Are students able to use earbuds or other types of headsets? +-
  A:

  Students should carry earbuds in the event that a teacher may ask them to use them during class.

• Q: Why is an iPad not on the list of recommended devices? +-
  A:

  iPads are good devices for content consumption, such as video players, web browsers or using apps. However, if the device is going to be used efficiently for all tasks in all subjects,  then a device with the processing power, extended input and output tools and a separate keyboard is essential. Further, iPads do not run full programs such as Office Suite or Adobe applications.

• Q: Will my child be able to print? +-
  A:

  Yes. Once they have the 'follow-you' print queue installed they will have access to the managed print service. They will need to carry their student ID card with them to be able to release their prints.

• Q: Do I need to buy a new device, or will an existing one be OK? +-
  A:

  Whilst a new device is preferred, a device that is not older than 12 months is fine. Please check the specifications for device page, to ensure that it meets the minimum specification required.

• Q: Who is responsible for any repairs or updating of personal computing devices? +-
  A:

  Families who own the personal computing device will be responsible for organising repairs and updates. The eServices Helpdesk will demonstrate to students how updates are to be done on their devices.

• Q: Where will the devices be stored one they are at school? +-
  A:

  Students should ensure that when their devices are not being used that they are secured in their lockers making sure that the locker is locked.

  However it is not recommended to leave them overnight in their lockers, instead take them home daily to recharge.

• Q: What software will my child’s device require? +-
  A:

  Student devices will come with an operating system.

  For Windows devices this should be Windows 10.
  For Apple Mac device this should be OS X 10.10 or later.

  Student devices should also have suitable Anti-Virus software installed.

  Other tools such as a preferred web browser and audio and video playing tools are generally already installed.

  Beyond that the School will provide access to Microsoft Office 365 and Adobe Creative Cloud.

• Q: Will my child require an Apple and/or Microsoft ID +-
  A:

  Yes. Students will require these identification mechanisms to be able to access apps and other learning tools that are relevant to their chose device.

• Q: Who do I contact for warranty support? +-
  A:

  If you purchased the devices from our partner (Comp Now) contact details are below:

  Comp Now - General Queries and Sales
  Online Sales Portal
  Phone: 1300 266 766
  Email Comp Now Sales
  
  Comp Now - Warranty/Support
  Online Support Page
  Phone: 1300 366 557
  Email Comp Now Support

  If you purchased the device from a retailer you will need to contact them directly.